Connect With Your 24-hour Monitoring Specialists
The moment your home alarm system in Colorado Springs goes off, your round-the-clock monitoring professionals will act immediately. Their first step is to validate your alarm, and that involves reaching out to you. The procedure they adhere to is dependent on the sort of emergency. For example, if the emergency is of a medical nature, a single attempt will be made to reach you before assistance is deployed. If you’re dealing with an intrusion - the most frequent type of event - a monitoring agent will follow these procedures to contact you:
- An attempt will be made to reach you through the touchscreen interface. You will usually be asked for a passcode.
- If that attempt doesn’t prompt a response, a call is made to your main contact number.
- A second number or first emergency contact is called next.
- If there is still no answer, local police are deployed.
- Your monitoring specialists will follow up with you again after authorities are notified.
If you're not in a situation where you can interact with the monitoring team, don't worry. Help will still be sent even if you're not able to substantiate the emergency.
Prepare for any crisis with a Vivint home alarm system in Colorado Springs
Get prepared for any emergency with a contemporary home alarm system in Colorado Springs from Vivint. Call (719) 666-9853 to start customizing your property’s protection today.